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July 11, 2007
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Now if only some judge would stick it to Verizon like they did to AOL:
AOL to pay $3M, reform cancel policies
For months I was not aware, nor made aware of, the drop in AOL's rates. Yeah, yeah, I know: AOL is retarded and Gmail is OMG sooo awesome, but my personal contacts all knew my AOL address so I continue to keep it. Regardless, it was a time-consuming chore to get my rates reduced to $0 by haggling with an aggressive scripted gauntlet via outsourced "customer service" representative, and even then my call was eventually forwarded to a telemarketing company trying to hock training software. Fuckers.
And don't get me started on the overseas scripted outsourcing "customer service" that companies seem to love inflicting on customers these days. No disrespect to Faridah and Linjabi from Baratphur, but y'all aren't empowered to do anything but sound happy, and your script sucks donkey dick. You know when you're not going to get customer service when you realize you're talking to someone from another country. I don't care how much a company is saving by outsourcing, we know you hate us when we have to talk to someone from not where I am to get help. Simply put, a person from a customer's home region will me more sympathetic and more likely to be able to help me with a problem. I feel much more comfortable speaking with Charlene or Tamiqua than I do speaking with Abhijit.
Why don't y'all hire friendly, helpful, and empowered people from regions in the U.S. making a difficult transition from an industrial to a service-based economy (Detroit, Pittsburgh, the South)? Yes, I know it's probably more expensive, but we like to hear a familiar voice on the other end of the line, and we'd like some assurance that you're acutally interested in helping us, and not just yourself.
Posted by jimbo at July 11, 2007 2:29 PM
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I've got an aol account and was able to switch to it being free last August when they allowed people who brought their own access to have that set-up. I only use it to battle the anti-gay idiots over there.
They had a department here in TooStoned for many years that handled the customers who wanted to drop aol and they would try to talk the customer outta it. I knew people who worked there and read the script they gave them to do. GAWD! It was lousy and unoriginal and they claimed how wonderful and effective it was. The fraking idiots.
Posted by: Lee at July 13, 2007 7:16 AM
Hell is a call center for an evil company.
Posted by: Mike at July 13, 2007 5:44 PM