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November 23, 2004

ignorant dumbasses

My Poison Pen letter of the day...it does not surprise me that this company is headquartered in Florida...

Dear Singing Machine, Inc.,

Today I tried to purchase one of your music CDs for your home karaoke product online at your website www.thesingingmachine.com. My niece will be getting one of your home karaoke systems for Christmas, and I'd much prefer purchasing your products online than to go to a retail outlet. I especially wanted to purchase the Pop Favorites CD so I could sing a few Kylie Minogue tunes with my niece.

Your online form for delivery and payment was easy until I came to the part where you select which state you live in. "District of Columbia" was missing from the drop-down menu on your form! Therefore, I could not complete the form since there were no options where I could type our state abbreviation 'DC' and enter my information. The last line of my postal address would read as follows: Washington, DC 20001.

Please fix this problem so you can include the 572,000 or more residents of the District of Columbia as your potential customers. While the District of Columbia has no representation in Congress, we are taxpaying citizens of the United States of America. Many of the residents of the District of Columbia work at federal agencies that take care of many aspects of your lives.

The District of Columbia lies nestled between the states of Maryland and Virginia, along the banks of the Potomac River. The District of Columbia contains many famous and historic sites, such as The White House, the home of our President George W. Bush. We are also home for the Washington Monument, Lincoln Memorial and the U.S. Captiol. We have also recently acquired the Montreal Expos baseball team, soon to be officially renamed the Washington Nationals.

Thank you for your time, and I hope to be considered a valued customer by your company in the near future.

Jim Bo

Posted by jimbo at November 23, 2004 4:12 PM


You go, Jim

Posted by: First mom at November 23, 2004 11:56 PM

Can it be delivered to UM? I had that problem with a hotel in NYC. I kept trying for DC but dang it, DC was left off. So I just put my work address. Life is gonna suck if and when I work in DC. Well I guess that's what friends in Maryland are for.....

Posted by: Marie at November 24, 2004 10:07 AM

That website appeared to have major problems. But did you look under W? I'm frequently finding that web-front stores file DC under "Washington, DC" so that it appears way at the bottom of the list under Washington state. Just a thought.

Posted by: John at November 24, 2004 11:40 AM

Tryling living in Alaska, where, when you order online they tell you they don't ship outside the United Sates. Or, even worse, ask you what sort of customs form they have to fill out. This sort of ignorance is not just about DC


Posted by: Toklat at November 24, 2004 11:53 AM

The pull down menu only included Washington state, but not Washington, DC. It wasn't under the 'C' section either. Puerto Rico and Guam were also absent. It's only about the 50 states!

Once, when I was running on the National Mall, a group of tourists asked me what state, Maryland or Virginia, they were in at the moment.

Posted by: jimbo at November 24, 2004 1:41 PM